Questions, Comments, Requests?

JDTA has designed these policies specifically to help with the organization and continual success of the tennis program. Please feel free to contact us with any questions, comments, or requests.

Player Policies:

 

  • In order to secure a spot for lessons or clinics, each month clients must pay for all requested time slots no later than the 5th. If no payment is received by then, JDTA may open the spot back up to other clients

  • Players will be separated and placed into training groups based on skill level and age in order to create the best training environment possible for everyone training.

  • Players are required to demonstrate good sportsmanship, self-control, and conduct.

  • Any slamming or throwing racquets, profane language, negative attitude, or any other inappropriate conduct that disrupts a program will not be tolerated 

  • Upon first infraction, players will be warned. After the second infraction, JDTA reserves the right to remove the player from the courts for the day or program altogether.

  • Intoxication on the tennis court will result in immediate dismissal.

  • Accident reports will be filled out immediately for anything that happens on court.

 

Cancellation Policy:

 

  • JDTA will notify clients of cancellations 24 hours prior to clinic/lesson.

  • In the event that a clinic/lesson is cancelled less than 24 hours prior due to weather, emergencies, or other unforeseen circumstances, players/parents will be notified as soon as possible and have their account credited.

  • Out of courtesy to our Pros, clients are required to cancel 24 hours prior to their scheduled clinic/lesson. Failure to do so will cause a late cancellation and the clinic and/or lesson will charged/non-refundable 

 

*The first cancellation by a player not within the 24 hour window will result in a warning, not a charge. 

 

Training Bundle Rescheduling Policy

 

  • If a player has purchased a Training Bundle and finds out they are unable to make it to one or more of their selected days then JDTA will do our best to help you reschedule.

  • In order to be eligible for rescheduling the player must do so within the same month, and they must have abided by the cancellation policy.

 

Additional Policies:

 

  • We know life happens and we will work with you to reschedule or credit your account for later use at your convenience. 

  • At the end of the month unused clinics are non refundable unless you have contacted us in advance. 

  • Clinic cancellations will be listed on the website.

  • Each player must submit emergency contact information and provide us with a list of allergies.

  • Out of respect for our Pros we ask that parents stay off of the courts during clinics/lessons as well as refraining from coaching their kids from the side of the fence

Contact: info@ProSportsNM.com | (505) 709-4445

COPY RIGHT 2020 -  Pickleball and Racquet Oasis, LLC

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